Detailed syllabus for those wishing to study the ITIL® Foundation Certificate in IT Service Management
The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, IT Service Management as described in the ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement, ITIL® Introduction and ITIL® Glossary publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Date Issued: Dec 14th, 2007
Status: Approved, Interim (Revised November 2007)
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