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GUIDE to the Universal Service Management Body of Knowledge (USMBOK)

A coherent body of knowledge for service management spanning 40 knowledge areas that can be universally applied within service provider organizations.

"The USMBOK is an amazing achievement... a genuine 'how to' starting point for the service management professional", Brian Johnson, ITIL Pioneer, VP CA Inc.

Purchase your copy here.

Services

Universal Service Management Body of Knowledge

Complimentary access to a general overview of the elements of the USMBOK available from site dedicated to the USMBOK.

Service Management Support Service

Get all the help you need either as an independent professional or as a member of your organization's service management initiative through the Service Management Support Service.

Best Practice Statement Library

Subscription based access to a library of nearly 2,500 best practice statements (BPS) for the universal service management body of knowledge (USMBOK) framework.

Key Performance Measure Library

Subscription based access to a library of key performance measures (KPM) for service organizations using the universal service management body of knowledge (USMBOK) framework.

ITIL Best Practice Statement Library

The IT Infrastructure Library (ITIL) has been openly marketed as the definitive best practice framework for service management initiatives. Subscription based access to a library of best practice statements carefully derived from the latest version of the (ITIL).

Decipher ITIL Code

This subscription based service provides a unique insight into the strengths, weaknesses of both the previous and current versions of the IT Infrastructure Library (ITIL), including a comprehensive analysis of information gaps, suspect guidance, and clarification of unclear and vague statements.

Standards Requirement Statement Library

This subscription based service provides a unique insight into the criteria for key international standards used to establish a standards compatible or compliant service management strategy

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Welcome to the Service Management Online Community!

Service Management 101 is dedicated to providing the service management professional community and service organizations with the latest in best practice guidance. As innovators of the Universal Service management Body of Knowledge (USMBOK) and pioneers of Lean Thinking for service organizations we are proud to be the provider of the first online best practice statement library, and this Connections service, designed to help you succeed personally and as part of a project. Feel free to click around and join in the conversations already in progress.

If you have any questions, please feel free to contact us either by email at info@servicemanagement101.com or via phone at 775-580-8533. We’re here to serve.

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