Next Class, San Diego CA Mar 31-Apr 1 2010
A class designed to provide practical advice on how to apply outside-in thinking to build successful service management initiatives.
Next Class, San Diego CA Apr 27-29 2010
A workshop driven class on how to apply lean thinking to a service management initiative, and establishment of a self-funding continuous improvement program.
Next Class, Orlando FL Apr 19-23, 2010
The CSMP credential is the premier qualification for service management consultants and architects.
“Service management initiatives can suffer from poorly set expectations, complex and costly implementation paths, and a failure to truly focus on the customer. My Outside-In Service Management™ (OI-SM) program applies Outside-In Thinking to the working environment of a service provider organization and ensures a focus on customer results, satisfaction and value. The purpose of my services are to enable organizations of all sizes to simply and quickly design, develop, deploy and sustain a pragmatic, and economically viable service management system and supporting service provider organization."
Ian M. Clayton,
Author: USMBOK
Certified Service Management Professional™
